ra77 Casino – Privacy Policy

1. Introduction

ra77 ("ra77", "we", "us", "our") operates the online casino and sports betting platform accessible at https://ra77.biz ("Platform"). We understand that Filipino players entrust us with personal information when they create an account, make deposits, or interact with our games and support services. We take that responsibility seriously.

This Privacy Policy ("Policy") describes how ra77 collects, uses, stores, shares, and protects your personal data, and explains the rights available to you under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission of the Philippines.

By registering an account or continuing to use the ra77 Platform, you acknowledge that you have read and understood this Policy. This Policy is incorporated into, and should be read together with, ra77's Terms & Conditions.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, the data controller responsible for your personal data is ra77, the operator of the Platform. If you have any questions about how your data is processed or wish to exercise your data rights, you may contact us at:

• Email: [email protected]
• Platform: https://ra77.biz

3. Personal Data We Collect

ra77 collects the following categories of personal data from players:

• Identity data: Full name, date of birth, and government-issued identification documents when required for Know Your Customer (KYC) verification;
• Contact data: Philippine mobile number and, where provided, email address;
• Account data: Username, encrypted password, account creation date, and account status;
• Financial data: GCash account reference, PayMaya account reference, bank account details (where applicable), deposit history, withdrawal history, and transaction amounts — ra77 does not store full payment card numbers;
• Gaming data: Bet history, game session logs, win and loss records, bonus redemption history, and responsible gaming limit settings;
• Technical data: IP address, device type, operating system, browser type, and session timestamps;
• Communications data: Records of your interactions with ra77's customer support team, including chat logs and support tickets;
• Marketing preferences: Your elected preferences regarding promotional communications from ra77.

4. How We Collect Your Data

ra77 collects personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or responding to surveys;
• Automated collection: Technical data collected automatically when you access the Platform, including via cookies, log files, and web analytics tools;
• Third-party sources: Identity verification providers, payment processors, and fraud detection services may provide us with data necessary to verify your identity and process transactions;
• Regulatory sources: Information received from PAGCOR, AMLC, or other Philippine regulatory authorities in connection with compliance obligations.

5. How We Use Your Personal Data

ra77 uses your personal data for the following purposes:

• To register and manage your ra77 account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations and the Data Privacy Act;
• To process deposits, withdrawals, and bonus transactions;
• To detect and prevent fraud, money laundering, and unauthorized account access;
• To provide customer support and respond to your enquiries;
• To enforce our Terms & Conditions and Responsible Gaming Policy;
• To send you transactional notifications (deposit confirmations, withdrawal status updates, account alerts) via SMS to your registered Philippine mobile number;
• To send promotional communications, only where you have opted in to receive them, and subject to your right to withdraw consent at any time;
• To analyze Platform usage patterns and improve the quality and performance of our services;
• To comply with our legal and regulatory obligations under Philippine law.

6. Legal Basis for Processing

ra77 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contract performance: Processing necessary to fulfil our obligations to you under the ra77 Terms & Conditions — including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with PAGCOR regulations, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud prevention, Platform security, and internal analytics, where such interests are not overridden by your fundamental rights;
• Consent: Processing for marketing communications and non-essential cookies, which you may withdraw at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

ra77 does not sell your personal data. We may share your data with the following categories of recipients, strictly as necessary and subject to appropriate data protection agreements:

• Payment processors: GCash (Mynt), PayMaya (Maya Bank), and banking partners for transaction processing — governed by their own privacy policies;
• Identity verification providers: Third-party KYC service providers that assist with age and identity verification;
• Game providers: Where technically necessary, game providers such as JILI Gaming may receive limited session data to facilitate gameplay;
• IT and security providers: Cloud hosting, cybersecurity, and fraud detection vendors operating as data processors under binding data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, and other competent Philippine government bodies, as required by law;
• Legal proceedings: Courts, law enforcement agencies, or dispute resolution bodies where required by valid legal process.

ra77 does not transfer personal data outside the Philippines except where necessary for payment processing or cloud infrastructure, and only to jurisdictions or processors providing adequate data protection safeguards.

8. Cookies and Tracking Technologies

The ra77 Platform uses cookies and similar technologies. The types of cookies we use include:

• Essential cookies: Required for the Platform to function — session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Aggregate, anonymized data on how players navigate the Platform, used to identify usability improvements. No personally identifiable information is extracted;
• Preference cookies: Store your language, display, and notification preferences so you don't have to reset them each session.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to your ra77 account. ra77 does not use advertising or cross-site tracking cookies.

9. Data Retention

ra77 retains your personal data for as long as your account is active and for such additional period as required to fulfil legal and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Technical logs: Retained for ninety (90) days for security and fraud investigation purposes, then deleted or anonymized.

After the applicable retention period, data is securely deleted or anonymized in a manner that prevents re-identification.

10. Data Security

ra77 implements the following security measures to protect your personal data:

• Transport Layer Security (TLS/SSL) encryption on all data transmitted between your device and ra77's servers;
• Encryption at rest for sensitive data fields including identity documents and financial references;
• Role-based access controls ensuring that only authorized ra77 personnel can access personal data, limited to what is necessary for their specific function;
• Continuous intrusion detection and security monitoring;
• Regular security assessments and vulnerability testing of the Platform;
• Data breach response procedures aligned with National Privacy Commission notification requirements (within 72 hours for breaches likely to result in serious harm).

While ra77 employs industry-standard security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ra77 account credentials.

11. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ra77:

• Right to be informed: The right to know what personal data ra77 holds about you and how it is processed — as described in this Policy;
• Right to access: The right to request a copy of the personal data ra77 holds about you;
• Right to rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to erasure: The right to request deletion of your personal data, subject to ra77's legal retention obligations;
• Right to object: The right to object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph if you believe your data rights have been violated.

To exercise any of these rights, please contact ra77 at [email protected]. We will respond to your request within fifteen (15) business days, as required by the Data Privacy Act.

12. Minors

The ra77 Platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online gambling in the Philippines. ra77 does not knowingly collect personal data from individuals under 21. If ra77 becomes aware that a minor has registered an account or provided personal data, we will immediately terminate the account and delete the associated personal data. If you believe a minor has accessed the Platform using your details or a fraudulent identity, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

ra77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be communicated to registered players via SMS notification to their registered Philippine mobile number, with a minimum of seven (7) days' notice before the updated Policy takes effect. The date of the most recent revision is displayed at the top of this page. Continued use of the Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.

14. Contact and Complaints

For any data privacy enquiries, requests to exercise your data rights, or complaints relating to ra77's handling of your personal data, please contact:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week

If you are not satisfied with ra77's response to a data privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines in accordance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.